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    FAQ

Question 1: I do not know my login name and password of ASSET. How can I login to the system?
Answer: The username is the first part of your ITSC email address before the @sign. For instance, if your email address is 'xy_cchk@ust.hk', then your username is 'xy_cchk'. Your password is the same one you use for checking email.

Question 2: How can I submit my feedback to a SFQ survey?
Answer: There are several ways to submit your response: (a) use any browsers on computers or mobile devices to login Canvas and look for the “SFQ” button to complete surveys; (b) download HKUST iLearn App (iOS / Android); or (c) complete the survey using smartphones/tablets via SFQ Mobile Website.

Question 3: If I mistakenly submitted a wrong evaluation for a course, can I rectify it?
Answer: After you have completed an SFQ survey, it is NOT possible for the system staff to find the record you submitted and remove it since the submission of student feedback in ASSET is anonymous. What happens is when a student submits a student feedback for a course, ASSET will place the data from that student into a data pool mixed with the data from other students in that section, hence it is not possible to find out record the student wrongly submitted. The student concerned can consider either informing the department concerned of the incident or send to OIR a correct evaluation of the section, which can be passed to the department anonymously.

Question 4: Can the course instructors find out what students fill in the SFQ?
Answer: SFQ survey submissions are anonymous. What students fill in the questionnaire is mixed with those of other students in the same section. The instructor will NOT be able to find out how students rated or commented him or her. He or she only has access to the feedback from the class as a whole.

Question 5: What would happen to the data after students submitted their feedback?
Answer: The data are stored in a database maintained by OIR. Details reports are sent to instructors and department heads. A summary SFQ report is made available to students at (http://sfq.ust.hk/results/).

Question 6: If students miss the SFQ survey deadline, would it be possible to allow them to make a late submission?
Answer: Since the SFQ survey is a large scale operation involving over 1000 sections each semester, allowing such late submissions will create significant delay in releasing SFQ survey results. However, students can consider sending their comments about the course to the department directly or to OIR, which will then be forwarded to the department anonymously.